MARC状态：已编 文献类型：西文图书 浏览次数：47
- 题名/责任者:
- The winner's attitude : change how you deal with difficult people and get the best out of any situation / Jeff and Val Gee.
- 出版发行项:
- New York : McGraw-Hill, c2006.
- ISBN:
- 0071467645 (pbk.) :
- 载体形态项:
- vi, 214 p. : ill. ; 21 cm.
- 个人责任者:
- Gee, Jeff.
- 附加个人名称:
- Gee, Val.
- 论题主题:
- Interpersonal relations.
- 论题主题:
- Customer services.
- 论题主题:
- Customer relations.
- 中图法分类号:
- F713.5
- 中图法分类号:
- C912
- 一般附注:
- Includes index.
- 内容附注:
- Introduction -- The brain switch -- Overcome your anger -- Understanding how amazing you are and the power you have -- From average to outstanding customer service -- Handling the work load -- Email is information not communication -- Become the observer, not the absorber -- Make stress work for you in your life -- How to really communicate using all your senses -- Accept yourself -- Everything starts with you -- Manifest the amazing you for yourself and your customer.
- 随书光盘:
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