MARC状态：已编 文献类型：西文图书 浏览次数：56
- 题名/责任者:
- The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first / Harvey Thompson.
- 出版发行项:
- New York : McGraw-Hill, c2000.
- ISBN:
- 0071352104 :
- 载体形态项:
- xv, 247 p. : ill. ; 24 cm.
- 个人责任者:
- Thompson, Harvey.
- 团体名称主题:
- International Business Machines Corporation-Customer services.
- 论题主题:
- Success in business.
- 论题主题:
- Customer services.
- 论题主题:
- Customer relations.
- 中图法分类号:
- F719
- 一般附注:
- Includes index.
- 随书光盘:
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