MARC状态：已编 文献类型：西文图书 浏览次数：38
- 题名/责任者:
- World-class customer satisfaction / Jonathan D. Barsky.
- 出版发行项:
- Boston, : McGraw-Hill, c1995.
- ISBN:
- 0786301287 :
- 载体形态项:
- xviii, 229 p. : ill. ; 24 cm.
- 个人责任者:
- Barsky, Jonathan D.
- 论题主题:
- Consumer satisfaction-Case studies.
- 论题主题:
- Customer services-Case studies.
- 中图法分类号:
- F713.3
- 书目附注:
- Includes bibliographical references and index.
- 随书光盘:
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