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西文图书1.The innovation edge : creating strategic breakthroughs using the voice of the customer / F713/BW
馆藏复本:2
可借复本:2 William Barnard and Thomas F. Wallace.
Omneo, c1994.
(0) 馆藏 -
西文图书2.Sell the brand first : how to sell your brand and create lasting customer loyalty / F713.50/SD
馆藏复本:2
可借复本:2 Dan Stiff.
McGraw-Hill, c2006.
(0) 馆藏 -
西文图书3.Leadership and the customer revolution : the messy, unpredictable, and inescapably human challenge o F713.5/HG
馆藏复本:1
可借复本:1 Gary Heil, Tom Parker, Rick Tate.
Wiley ; c1995.
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西文图书4.Word-of-mouth marketing / F713.3/WJR
馆藏复本:1
可借复本:1 Jerry R. Wilson.
J. Wiley, c1994.
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西文图书5.Marketing for keeps : building your business by retaining your customers / F713.5/FCB
馆藏复本:1
可借复本:1 Carla B. Furlong.
Wiley, c1993.
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西文图书6.The solution-centric organization / F713.3/EKM
馆藏复本:2
可借复本:2 Keith M. Eades, Robert E. Kear.
McGraw-Hill, c2006.
(0) 馆藏 -
西文图书7.World-class customer satisfaction / F713.3/BJD
馆藏复本:1
可借复本:1 Jonathan D. Barsky.
McGraw-Hill, c1995.
(0) 馆藏