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西文图书1.Strategic customer management : integrating relationship marketing and CRM /
馆藏复本:0
可借复本:0 Adrian Payne, Pennie Frow.
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西文图书2.The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary res F719/TH
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可借复本:1 Harvey Thompson.
McGraw-Hill, c2000.
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西文图书3.Sell the brand first : how to sell your brand and create lasting customer loyalty / F713.50/SD
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可借复本:2 Dan Stiff.
McGraw-Hill, c2006.
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西文图书4.The winner's attitude : change how you deal with difficult people and get the best out of any situat F713.5/GJ
馆藏复本:1
可借复本:1 Jeff and Val Gee.
McGraw-Hill, c2006.
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