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西文图书1.Service systems engineering and management /
馆藏复本:0
可借复本:0 A. Ravi Ravindran, Paul M. Griffin, Vittaldas V. Prabhu.
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西文图书2.Services marketing : people, technology, strategy = 服务营销 : 人员、技术与策略 / 4th ed. F713.5/LCH:2/(4)
馆藏复本:2
可借复本:0 Christopher Lovelock.
清华大学出版社, 2001.
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西文图书3.This is service design thinking : basics - tools - cases / F719.1/TSD/ED-11
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可借复本:1 Marc Stickdorn, Jakob Schneider.
Wiley, c2011.
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西文图书4.Services marketing / 6th ed., 英文改编版. F719.0/LCH:2/(6)
馆藏复本:2
可借复本:2 Christopher Lovelock, Jochen Wirtz = 服务营销 / 克里斯托弗·洛夫洛克, 约亨·沃茨著.
中国人民大学出版社, 2011.
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中文图书5.Essentials of services marketing / 英文改编版. F719.0/LCH
馆藏复本:2
可借复本:2 Christopher Lovelock, Jochen Wirtz, Patricia Chew = 服务营销精要 / 克里斯托弗·洛夫洛克, 约亨·沃茨,
中国人民大学出版社, 2011.
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西文图书6.Business guide to the general agreement on trade in services. F746.18/RDI
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可借复本:1 Riddle, Dorothy I.
International Trade Centre ; 1999.
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西文图书7.Services marketing : text, cases & readings / F713.5/LCH
馆藏复本:1
可借复本:1 Christopher H. Lovelock.
Prentice-Hall, c1984.
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西文图书8.Services marketing : integrating customer focus across the firm / 3rd ed. F713.5/ZVA/(3)
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可借复本:1 Valarie A.Zeithaml and Mary Jo Bitner.
McGraw-Hill/Irwin, 2003.
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西文图书9.Professional services : text and cases / F241.2/DLT
馆藏复本:3
可借复本:3 Thomas DeLong, Ashish Nanda.
McGraw-Hill/Irwin, c2003.
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西文图书10.Business guide to the general agreement on trade in services. Rev. ed. F746.18/RDI:2
馆藏复本:1
可借复本:1 Riddle, Dorothy I.
International Trade Center ; 2000.
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西文图书11.Quality circles in service industries : comprehensive guidelines for increased productivity and effi F406.3/IS
馆藏复本:2
可借复本:2 Sud & Nima Ingle.
Prentice-Hall, c1983.
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