机读格式显示(MARC)

• 000 01282nam 2200361 a 4500

• 000 1000079107

• 001 0000302874

• 005 20061031150509.0

• 008 940726s1995 nyu b 001 0 eng

• 010 __ |a 94022980

• 020 __ |a 0442018525 (Van Nostrand Reinhold) : |c CNY35.00

• 020 __ |a 0471286311 (Wiley : hbk.)

• 040 __ |a DLC |c DLC

• 050 00 |a HD57.7 |b .H4 1995

• 082 00 |a 658.8/12 |2 20

• 090 __ |a F713.5/HG

• 093 __ |a F713.5 |2 4

• 094 __ |a 29.419 |2 3

• 099 __ |a CAL 022001020655

• 100 1_ |a Heil, Gary, |d 1950-

• 245 10 |a Leadership and the customer revolution : |b the messy, unpredictable, and inescapably human challenge of making the rhetoric of change a reality / |c Gary Heil, Tom Parker, Rick Tate.

• 260 __ |a New York : |b Wiley ; |b Van Nostrand Reinhold, |c c1995.

• 300 __ |a xviii, 290 p. ; |c 24 cm.

• 504 __ |a Includes bibliographical references (p. 267-275) and index.

• 650 _0 |a Consumer satisfaction.

• 650 _0 |a Leadership.

• 650 _0 |a Organizational change.

• 700 1_ |a Parker, Tom, |d 1950-

• 700 1_ |a Tate, Rick.

• 901 __022006019069

• 905 __ |a CAU |f F713.5/HG |b E0209096(or.)

• 907 __ |a CAU |f F713.5/HG |b E0209096(or.)

• 999 __ |t E |A wzhlc |a 20061031 15:05:07 |G wzhlc |g 20061027 10:00:29 |I wzhlc |i 20061031 15:05:1