机读格式显示(MARC)

• 000 00983nam 2200301 a 4500

• 000 1000076310

• 001 0000300274

• 005 20041122153956.0

• 008 041111s1995 maua b 001 0 eng

• 010 __ |a 94018563

• 020 __ |a 0786301287 : |c CNY50.00

• 040 __ |a DLC |c DLC |d DLC

• 050 00 |a HF5415.5 |b .B37 1995

• 082 00 |a 658.8/12 |2 20

• 090 __ |a F713.3/BJD

• 093 __ |a F713.3 |2 4

• 099 __ |a CAL 022003192145

• 100 1_ |a Barsky, Jonathan D.

• 245 10 |a World-class customer satisfaction / |c Jonathan D. Barsky.

• 260 __ |a Boston, : |b McGraw-Hill, |c c1995.

• 300 __ |a xviii, 229 p. : |b ill. ; |c 24 cm.

• 504 __ |a Includes bibliographical references and index.

• 650 _0 |a Consumer satisfaction |x Case studies.

• 650 _0 |a Customer services |x Case studies.

• 901 __012004016176

• 905 __ |a CAU |f F713.3/BJD |b W0072675(or.)

• 907 __ |a CAU |f F713.3/BJD |b W0072675(or.)

• 999 __ |t E |A wzus |a 20041122 15:38:04 |G wzus |g 20041122 15:29:55 |I wzus |i 20041122 15:40:0