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- 000 01168cam 2200349 a 4500
- 008 040202s2005 nyua b 001 0 eng
- 020 __ |a 0073196886 (CD-ROM)
- 020 __ |a 0072930225 (pkg.)
- 020 __ |a 0072857056 (text : pbk.) : |c CNY300.00
- 040 __ |a DLC |c DLC |d DLC
- 050 00 |a HF5438.25 |b .F868 2005
- 099 __ |a CAL 022006062640
- 100 1_ |a Futrell, Charles.
- 245 10 |a ABC's of relationship selling through service / |c Charles M. Futrell.
- 260 __ |a New York : |b McGraw-Hill/Irwin, |c c2005.
- 300 __ |a xxii, 548 p. : |b ill. ; |c 26 cm. + |e 1 CD-ROM (with "Act!express")
- 440 _4 |a The McGraw-Hill/Irwin series in marketing
- 504 __ |a Includes bibliographical references (p. 531-534) and index.
- 905 __ |a CAU |f F713.3/FC/(8) |b W0076271(or.)
- 907 __ |a CAU |f F713.3/FC/(8) |b W0076271(or.)
- 999 __ |t C |A wzhlc |a 20061205 08:17:24 |I wzhlc |i 20061205 08:34:32 |G wzhlc |g 20061205 08:37:4