机读格式显示(MARC)

• 000 01043nam 2200313 a 4500

• 000 1000077217

• 001 0000301115

• 005 20060620085925.0

• 008 000713s2002 nyua b 001 0 eng

• 010 __ |a 00059614

• 020 __ |a 0078226333 (pbk.) : |c CNY200.00

• 040 __ |a DLC |c DLC |d DLC

• 042 __ |a pcc

• 050 00 |a HF5415.5 |b .L83 2002

• 082 00 |a 658.8/12 |2 21

• 090 __ |a F713.5/LRW/(2)

• 093 __ |a F713.5 |2 4

• 099 __ |a CALB022005073115

• 100 1_ |a Lucas, Robert W.

• 245 10 |a Customer service : |b skills and concepts for success / |c [Robert W. Lucas].

• 250 __ |a 2nd ed.

• 260 __ |a New York : |b Glencoe/McGraw-Hill, |c c2002.

• 300 __ |a vii, 532 p. : |b ill. ; |c 28 cm.

• 504 __ |a Includes bibliographical references (p. 517-519) and index.

• 650 _0 |a Customer services.

• 901 __022006013981

• 905 __ |a CAU |f F713.5/LRW/(2) |b W0074127(or.) |b W0074428(or.)

• 907 __ |a CAU |f F713.5/LRW/(2) |b W0074127(or.) |b W0074428(or.)

• 999 __ |t E |A xy1 |a 20060620 08:59:17 |G wzhlc |g 20050905 08:55:59 |I xy1 |i 20060620 08:59:2