机读格式显示(MARC)

• 000 01254cam 2200349 a 4500

• 000 1000079673

• 001 0000303432

• 005 20101208085250.0

• 008 930601s1994 vtua b 001 0 eng d

• 010 __ |a 93060670 //r95

• 020 __ |a 0939246414 : |c CNY20.00

• 040 __ |a VtU |c VtU |d DLC

• 050 04 |a HF5415.5 |b .B368 1994

• 082 00 |a 658.8/12 |2 20

• 090 __ |a F713/BW

• 093 __ |a F713 |2 4

• 099 __ |a CAL 022000279978

• 100 1_ |a Barnard, William.

• 245 14 |a The innovation edge : |b creating strategic breakthroughs using the voice of the customer / |c William Barnard and Thomas F. Wallace.

• 260 __ |a Essex Junction, VT : |b Omneo, |c c1994.

• 300 __ |a xii, 180 p. : |b ill. ; |c 23 cm.

• 490 0_ |a Executive breakthrough series

• 504 __ |a Includes bibliographical references (p. 169-170) and index.

• 650 _0 |a Organizational effectiveness.

• 650 _0 |a Creative ability in business.

• 650 _0 |a Customer services |x Management.

• 650 _0 |a Consumer satisfaction.

• 700 1_ |a Wallace, Thomas F.

• 901 __022006019392

• 905 __ |a CAU |f F713/BW |b E0208185(or.) |b E0277631(or.)

• 907 __ |a CAU |f F713/BW |b E0208185(or.) |b E0277631(or.)

• 999 __ |t E |A gxr |a 20101208 08:51:11 |G wzhlc |g 20061124 10:38:06 |I gxr |i 20110105 15:53:1