机读格式显示(MARC)

• 000 01070cam a2200265 a 4500

• 001 0000494532

• 005 20180117144600.0

• 008 120424s2011 njua b 001 0 eng

• 010 __ |a 2011278217

• 020 __ |a 9781118156308 (pbk.) : |c CNY281.00

• 040 __ |a DLC |c DLC |d DLC |d SCT

• 042 __ |a pcc

• 090 __ |a F719.1/TSD/ED-11

• 093 __ |a F719.1 |2 5

• 099 __ |a CAL 022012088126

• 245 00 |a This is service design thinking : |b basics - tools - cases / |c Marc Stickdorn, Jakob Schneider.

• 260 __ |a Hoboken, N.J. : |b Wiley, |c c2011.

• 300 __ |a 373 p. : |b ill. (some col.) ; |c 24 cm.

• 500 __ |a Originally published: Amsterdam: BIS, 2010.

• 505 0_ |a Introduction -- What is service design? -- Who are these service designers? -- How does service design work? -- What are the tools of service design? -- Applied service design -- Deep service design thinking.

• 504 __ |a Includes bibliographical references (p. 340-365) and index.

• 650 _0 |a Service industries |x Management.

• 700 1_ |a Stickdorn, Marc.

• 700 1_ |a Schneider, Jakob.

• 920 __ |a 211180 |z 1