机读格式显示(MARC)
- 000 01194cam 2200337 a 4500
- 008 921029s1993 nyua b 001 0 eng
- 020 __ |a 047154017X (acid-free paper) : |c CNY20.00
- 040 __ |a DLC |c DLC |d DLC
- 043 __ |a n-us--- |a n-cn---
- 050 00 |a HF5415.5 |b .F87 1993
- 099 __ |a CAL 022000354441 |a CALB022001450064
- 100 1_ |a Furlong, Carla B.
- 245 10 |a Marketing for keeps : |b building your business by retaining your customers / |c Carla B. Furlong.
- 260 __ |a New York : |b Wiley, |c c1993.
- 300 __ |a xii, 244 p. : |b ill. ; |c 25 cm.
- 504 __ |a Includes bibliographical references (p. 227-239) and index.
- 650 _0 |a Consumer satisfaction |z United States |x Case studies.
- 650 _0 |a Consumer satisfaction |z Canada |x Case studies.
- 650 _0 |a Consumer satisfaction.
- 650 _0 |a Customer services.
- 905 __ |a CAU |f F713.5/FCB |b E0208190(or.)
- 907 __ |a CAU |f F713.5/FCB |b E0208190(or.)
- 999 __ |t C |A gxr |a 20061113 16:08:47 |I gxr |i 20061113 16:13:07 |G wzhlc |g 20061124 10:33:5