机读格式显示(MARC)

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• 000 1000076416

• 001 0000300378

• 005 20041209094600.0

• 008 041124s2000 nyua 001 0 eng

• 010 __ |a 99023967

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• 040 __ |a DLC |c DLC |d FDU

• 050 00 |a HF5415.5 |b .T484 2000

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• 090 __ |a F719/TH

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• 099 __ |a CAL 022000931425

• 100 1_ |a Thompson, Harvey.

• 245 14 |a The customer-centered enterprise : |b how IBM and other world-class companies achieve extraordinary results by putting customers first / |c Harvey Thompson.

• 260 __ |a New York : |b McGraw-Hill, |c c2000.

• 300 __ |a xv, 247 p. : |b ill. ; |c 24 cm.

• 500 __ |a Includes index.

• 610 20 |a International Business Machines Corporation |x Customer services.

• 650 _0 |a Success in business.

• 650 _0 |a Customer services.

• 650 _0 |a Customer relations.

• 901 __012004017050

• 905 __ |a CAU |f F719/TH |b W0072897(or.)

• 907 __ |a CAU |f F719/TH |b W0072897(or.)

• 999 __ |t C |A xy1 |a 20041124 16:27:52 |I wzhlc |i 20041209 09:46:00 |G wzhlc |g 20041209 09:46:1