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- 000 01952cam a2200337 a 4500
- 008 120522s2013 enka b 001 0 eng
- 020 __ |a 9781845939809 (pbk. : alk. paper) : |c CNY402.00
- 040 __ |a DNLM/DLC |c DLC |d DLC
- 050 00 |a SF756.4 |b .C63 2013
- 082 00 |a 636.0890068 |2 23
- 099 __ |a CAL 022013069994
- 100 1_ |a Coates, Catherine R.
- 245 10 |a Veterinary practice management / |c Catherine R. Coates ; with contributions from Alan Jones and Michael W. Coates.
- 260 __ |a Wallingford, Oxfordshire : |b CABI, |c c2013.
- 300 __ |a vii, 181 p. : |b ill. ; |c 25 cm.
- 504 __ |a Includes bibliographical references and index.
- 505 0_ |a The characteristics of services -- Building the practice-client relationship -- The practice communication mix -- The 7 Ps of marketing services -- The costs and benefits of marketing -- Recruiting and selecting staff -- Induction, staff training and development -- Performance appraisal -- Motivation -- Leadership and management : do you have what it takes? -- Practice protocols and procedures -- Principles of health and safety / Alan Jones -- Managing health and safety in a clinical environment / Alan Jones -- Effective stock management -- Managing computer systems / Michael Coates -- Profitability -- The trading and profit and loss account -- The balance sheet -- Accounting ratios and financial performance indicators -- Pricing products and services -- Planning -- Preparing a business plan -- Evaluating capital investments -- Managing projects.
- 650 12 |a Veterinary Medicine |x economics.
- 650 22 |a Practice Management.
- 650 22 |a Veterinary Medicine |x organization & administration.
- 700 1_ |a Jones, Alan, |c BSc.
- 700 1_ |a Coates, Michael W.
- 710 2_ |a C.A.B. International.