机读格式显示(MARC)
- 000 01081nam a2200325 a 4500
- 008 011222r20012001cc a b 001 0 eng d
- 050 _4 |a HF5415.122 |b .L68 2001
- 090 __ |a F713.5/LCH:2/(4)
- 099 __ |a CAL 022001459441
- 100 1_ |a Lovelock, Christopher H.
- 245 10 |a Services marketing : |b people, technology, strategy = 服务营销 : 人员、技术与策略 / |c Christopher Lovelock.
- 246 11 |a 服务营销 : |b 人员技术与策略
- 260 __ |a 北京 : |b 清华大学出版社, |c 2001.
- 300 __ |a xxiv, 717 p. : |b ill. ; |c 26 cm.
- 504 __ |a Includes bibliographical references and index.
- 534 __ |p Reprint. Originally published: |c Prentice Hall, 2001, |b 4th ed. |z 0130173924.
- 546 __ |a With Chinese publishing note and contents.
- 650 _0 |a Professions |x Marketing.
- 650 _0 |a Service industries |x Marketing.