- 题名/责任者:
- This is service design thinking : basics - tools - cases / Marc Stickdorn, Jakob Schneider.
- 出版发行项:
- Hoboken, N.J. : Wiley, c2011.
- ISBN:
- 9781118156308 (pbk.) :
- 载体形态项:
- 373 p. : ill. (some col.) ; 24 cm.
- 附加个人名称:
- Stickdorn, Marc.
- 附加个人名称:
- Schneider, Jakob.
- 论题主题:
- Service industries-Management.
- 中图法分类号:
- F719.1
- 一般附注:
- Originally published: Amsterdam: BIS, 2010.
- 书目附注:
- Includes bibliographical references (p. 340-365) and index.
- 内容附注:
- Introduction -- What is service design? -- Who are these service designers? -- How does service design work? -- What are the tools of service design? -- Applied service design -- Deep service design thinking.
- 随书光盘:
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